For Patients
Got a confusing medical bill?
Here's what to do next.
Jengu translates medical billing language into plain English, finds errors you'd miss, and helps you dispute charges you shouldn't owe - without needing a billing expert.
How it works
From confusing bill to clear action plan
01
You receive a bill that doesn't make sense
A hospital bill arrives. The numbers don't match what you expected. You're not sure if the charges are right or if insurance paid its share correctly.
02
Upload it to Jengu
Snap a photo or upload the PDF. Jengu reads the document and translates the billing codes and insurance language into plain English.
03
See what you actually owe - and what you can fight
Jengu summarizes what the bill says, flags anything that looks off, and lists the most promising ways to reduce or dispute the balance.
04
Take action with a letter or packet
Dispute a charge, appeal a denial, or request an itemized bill. Jengu drafts the letter. You review it, sign it, and send it.
What to expect
Jengu is designed to feel safe to use
Your documents stay private
Everything you upload is encrypted and visible only to you. Jengu never sells your data or shares it with third parties.
No medical expertise required
Jengu explains billing codes, EOB line items, and denial language in plain English so you understand what you're looking at.
You're always in control
Nothing is sent on your behalf without your review. Every letter, every action - you approve it first.
Free to start
Your first bill analysis is free. No credit card required. Veterans with verified status always have free access.
Questions
Frequently asked by patients
I've never disputed a bill before. Where do I start?
Start by uploading the bill. Jengu will analyze it and tell you plainly what the bill says, whether anything looks off, and what your best options are. You don't need to know anything about billing codes going in.
What if my insurance already paid part of the bill?
Upload your Explanation of Benefits (EOB) alongside the bill. Jengu can cross-reference them and flag if you're being billed for more than your plan requires you to pay.
Can Jengu guarantee I'll get money back?
No. Jengu identifies potential issues and helps you take informed action. Outcomes depend on your insurer, provider, and individual situation. Jengu is an informational tool, not a guarantee.
What if I can't afford the bill at all?
Jengu can identify whether charity care or financial assistance programs may apply to your situation. Many hospitals are required to offer these programs - Jengu helps you find out if you qualify.
How is Jengu different from calling my insurance company?
Jengu prepares you before that call. It summarizes what the bill says, identifies the relevant denial codes and appeal rights, and drafts the letter you'd need to send. You go into every conversation informed.
Free to get started
You don't have to figure this out alone
Upload your bill and see what Jengu finds. No credit card. No medical knowledge required. Takes minutes.
Analyze my bill - free