Terms of Service

1. Private beta

The service at jengu.health is a private beta on synthetic data. You may use sample files that do not identify a real patient or a real veteran.

You may not upload a real medical bill, a real explanation of benefits, a real veteran record, a real clinical note, or any other real health information. No business associate agreement is in place. Sending protected health information is outside these terms and outside the beta.

2. What Jengu is

Jengu is software.

If a clinician uses Jengu, the clinician is the author of any letter or opinion. Jengu does not select, recommend, or rewrite a medical conclusion. Jengu does not practice medicine.

Jengu is not accredited by the Department of Veterans Affairs. Jengu does not represent you before the VA. Jengu does not prepare, present, or prosecute a claim. Jengu does not complete a claim form, upload a file to VA, or use VA Form 21-22 or VA Form 21-22a. 38 CFR 14.629(b)(1) requires accreditation before a person assists claimants in the preparation, presentation, and prosecution of claims as an agent or attorney. 38 CFR 14.627(p) ties representation to a filed VA Form 21-22 or 21-22a. Jengu does not do those acts.

Jengu does not give legal advice, medical advice, or financial advice. A draft on the screen is not a filing and not a determination by VA or by a provider.

3. Fees

A veteran pays Jengu nothing.

Jengu does not charge a percentage of a rating, an award, a write-off, or money recovered. Jengu does not charge a fee because a claim was granted or because a bill went down.

A clinician's technology fee, when that product is offered under a signed clinician agreement, is a flat amount that does not change with the clinician's conclusion. The veteran does not pay that fee. That product is not open in this beta, and it does not open until the clinician agreement and a business associate agreement are both signed.

An employer's fee, when that product is offered under a signed employer agreement, is a flat annual amount or a flat amount per employee. The employee pays nothing. The price does not change if a bill is reduced. That product is not open in this beta. It does not open until the employer agreement is signed and a written de-identification record exists for anything the employer would see. The employer would see counts only. The employer would not see a name, a bill, or a dollar amount.

There is no done-for-you settlement service and no power of attorney.

4. Who may use the beta

You must be at least 18. The beta is not for children.

You are responsible for your password and for activity under your account. Tell us at security@jengu.health if you believe someone else is using your account.

An honor-system discount, a "Service tier," and a paid consumer plan are not part of this beta. Do not send a payment. If a payment screen appears, do not use it, and email legal@jengu.health.

5. Acceptable use

You will not:

• Upload real health information, real bills, or real veteran records.
• Use Jengu to file a VA claim or to hold Jengu out as your representative.
• Use Jengu to settle a debt, to sign for another person, or to state what a provider or a plan legally owes.
• Submit false information, probe the service for a security flaw without reporting it to security@jengu.health, or attempt to read another person's account.
• Reverse engineer the service except to the extent a statute forbids that limit.
• Use the service to train a model on someone else's information.

We may suspend an account that breaks these rules. Suspension does not create a fee.

6. Files you upload

You keep whatever rights you have in a file you upload. You give Jengu permission to host and display that file so the beta feature you asked for can run. That permission ends when you delete the file or close the account, except for a copy we must keep to meet a legal duty, which we do not use for the product.

We do not use uploaded files to train a model. We do not sell them.

7. No warranty

The beta is provided as is. We do not warrant that a draft is accurate, that a provider will answer, that a bill will change, or that VA will take any action. AI output can be wrong. You decide what to do with it. A clinician decides whether to sign anything.

8. Liability

To the extent the law allows, Jengu's total liability arising out of the beta is limited to the amount you paid Jengu in the 12 months before the claim. A veteran pays nothing, so that amount is zero for a claim by a veteran about the beta itself.

This cap does not limit a duty that a statute says cannot be waived. A waiver of North Carolina's security-breach article is void. G.S. 75-65(g). The cap does not limit liability for willful misconduct, and it does not limit liability for keeping a real health document after you have asked us to delete it.

Jengu is not liable for a decision you, a clinician, a provider, or VA make after seeing a draft.

9. Ending use

You may stop at any time. Email privacy@jengu.health from the account address to ask us to delete the account. Deletion follows the Privacy Policy.

We may suspend or end the beta, or your access, if you break these terms or if we stop the beta. Ending access does not create a savings fee or a fee for a veteran.

10. Law

Florida law governs these terms, except where a federal statute or regulation controls, and except that a privacy statute of your state still applies to you.

Federal rules cited in these terms control over a conflicting sentence in these terms. They include 38 CFR 14.629 and 14.636, 45 CFR parts 160 and 164, 16 CFR part 318, and 15 U.S.C. 45.

11. Changes

We may update these terms by posting a new version and changing the date. If a change would allow a new use of information already collected, the Privacy Policy's rule on changes applies. Continued use after the new date is acceptance of the new terms. If you do not accept them, stop and email privacy@jengu.health to delete the account.

12. Whole agreement

These terms and the Privacy Policy of the same date are the whole agreement for the beta. A marketing page, a blog post, or an older HIPAA or security page does not add a promise. If another page conflicts with these terms, these terms control.

13. Contact

Terms: legal@jengu.health

Privacy and deletion: privacy@jengu.health

Security: security@jengu.health